Frequent Asked Questions

How long does it take to ship to my country?

If you are within the EU processing of your order normally takes 1-2 working days after which it will be shipped. 90% of our products are on stock and will ship immediately, however due to fluctuating demand it can happen that a product is temporarily out of stock. We will inform you and update you with an estimated shipping time in case there are unaccounted delays.

If your are a non-EU customer orders may take up to 1 week to be processed due customs clearing.

Is the item I want to buy in stock?

9 out of 10 times the items you see on the website are in stock. If items our out of stock we will take them of the website and put them back online when they are available again.

Do I need an ID if I order from mygoldplus.com?

All transactions from EU customers that have a value of €10.000 or larger, or cumulative transactions that add up to this amount, trigger the Dutch money laundering act. For these transactions a valid and official government identification needs to be provided. Your privacy is our priority, therefore we use a 3rd party provider, Yoti, that can verify your identiy without sharing any sensitive data with us. We will never ask you to share a copy of your passport or ID with us! You are always in control of which data you share with us.

For orders outside of the EU we require proof of identification for all orders over $15000 (Dollars) or for multiple smaller orders from 1 customer that add up to this amount.
The bitcoin price in the shopping cart is higher or lower than on the invoice, how is that possible?

Please know that the bitcoin prices shown on the website are just estimations. We are using the bitpay exchange rates for the calculation. We update these prices every 5 minutes so there is a very good chance that your bitcoin price is a bit off when you get to see the final invoice. The price that is calculated by bitpay on the invoice is the most accurate bitcoin price

Contact

MGP Connected Limited

Colimore House
Colimore Road
Dalkey
CO. Dublin
A96A8D5

Reg No: 677014

Phone & Email

(+32) 460 243 965 (Text)
info@mygoldplus.com
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